View Endpoint Usage Report

The Endpoint Usage Report is based on the CDRs extracted from selected endpoints and includes entries for ISDN and IP calls.

Calls from WebRTC participants are not recorded in CDRs.

Use data from the Endpoint Usage Report to troubleshoot problems, provide information about network traffic, and ensure accurate billing for Polycom video calls.

Procedure

  1. Go to Reports > Endpoint Usage Report.

    The Endpoint Usage Report page displays the information for the endpoints for which CDRs are available.

    The CDRs are displayed in alphabetical order for the default Start Date and End Date. By default, the CDRs for the last week are reported.

  2. To restrict the report to a different time period, change the Start Date and End Date.

    The report is dynamically updated.

  3. Click Filter to customize the report by endpoint Type, Name, IP Address, ISDN Video Number, Dial String, Site, or VIP status.

    You can also filter on Area when areas are enabled and you manage more than one area.

  4. Select the number of reports to be displayed on the page from the Items per page drop-down list.
  5. To generate the Endpoint Usage report, select one or more endpoints to include in the report and go to More > Generate Report.

    Use the CTRL key to select multiple endpoints.

  6. To select a different group of endpoints, click Change Selected, select the endpoints, and go to More > Generate Report again.
  7. Click Call Times to see a chart that identifies the number of calls versus the start time for the calls.
  8. Click People Count to see a chart that identifies people count for conference usage.
  9. Click Inbound to see a chart that identifies the endpoints from which the inbound calls to the selected endpoints originated.
  10. Click Outbound to see a chart that identifies the endpoints to which the selected endpoints called.
  11. Click Summary CDR Report to see a grid that displays information for each of the selected endpoints that participated in calls.

    If any of the selected endpoints did not participate in calls during the selected time period, it is not included in the Summary CDR Report.

  12. To export the information in the Summary CDR Report, click Export as Excel File and either Open or Save the file as needed.

    Note that only the first 1000 lines of the report are exported to the Excel file.

  13. Click Detail CDR Report to see information for each of the endpoints that participated in calls.
  14. To export the information, click Download Report.
    • Click For endpoint_name ONLY (Excel File) to save the report Microsoft Excel format for the selected endpoint.
    • Click For All Selected Endpoints (CSV File) to save the CDR report in or in CSV format.Only the first 1000 lines of the report are exported to the Excel file.
  15. Click Change Selected to return to the Endpoint Usage Report page to select a different endpoint.