Configured Components Not Working

While configuring RealPresence Web Suite components, if the configured components are not working then the RealPresence Web Suite portals may require a reboot.

Solution:

  • Reboot the RealPresence Web Suite Services Portal server first.
  • Reboot the RealPresence Web Suite Experience Portal.
    Note: When you restart both the RealPresence Web Suite portals and/or the RealPresence DMA system, you must restart the RealPresence DMA system and the RealPresence Web Suite Services Portal before you restart the RealPresence Web Suite Experience Portal. Due to the way the RealPresence Web Suite Experience Portal obtains its licensing information, if you start the RealPresence Web Suite Experience Portal first, your RealPresence Web Suite system stops working correctly.