Licensing Fails Due to Connection Issue

If the RealPresence Web Suite Experience Portal fails to connect to the RealPresence Web Suite Services Portal as its license server, then the connection between RealPresence Web Suite Services Portal and RealPresence Web Suite Experience Portal is not available during licensing.

Solution:

  • Complete all RealPresence Web Suite Experience Portal configurations and try again.
  • Confirm that the passwords for meaconf, meaauth, and measys are correct.
  • For security reasons, change the default passwords, which are the same as the user names.
  • Log in to the RealPresence Web Suite Services Portal to verify that you are using the correct passwords.