Monitoring Standards Connector Server Usage

You can monitor Standards Connector usage during periods of maximum conferencing activity to see if additional capacity is required.

You can use the Standards Connector logs to help you monitor events and troubleshoot problems. Logging for the Standards Connectors is managed by the RealPresence Web Suite Experience Portal. The logging level and disk usage threshold that you set in the RealPresence Web Suite Experience Portal also apply to the Standards Connectors. When you clear logs or download logs in the RealPresence Web Suite Experience Portal, the Standards Connector logs are included.

Monitor Overall Connector Sessions

The Server Management and Monitoring page enables you to view the total session capacity, overall usage, and status of each Standards Connector Server.

Procedure

  1. Log in to the RealPresence Web Suite Experience Portal administration interface using super admin credentials.
  2. Navigate to Enhanced Content > Standards Connector.

    The In Use option enables you to view the overall connector sessions across all the standards connector servers.

Monitor Connector Sessions on a Standards Connector Server

You can view the individual connector sessions for any of the servers.

Procedure

  1. Log in to the RealPresence Web Suite Experience Portal administration interface using super admin credentials.
  2. Navigate to Enhanced Content > Standards Connector.
  3. Click the link on the In Use column provided for each individual server.

Search the Connector Session Using a VMR Number

You can search the connector session using a VMR number.

Procedure

  1. Log in to the RealPresence Web Suite Experience Portal administration interface using super admin credentials.
  2. Navigate to Enhanced Content > Standards Connector.
  3. Click the In Use numbered link.
  4. In the Connector Sessions screen, enter the VMR number in the Search VMR field.

    The Connector sessions screen displays the server name, lobby code, meeting VMR and the session status.

  5. Click Refresh to refresh the connector sessions running on the server.
  6. Click OK.