Unable to Join Meeting with Audio and Video Using Google Chrome

Google Chrome requires hardware acceleration to display meeting video.

The user cannot join the meeting using Google Chrome and encounters the following error message: “Cannot join the meeting with Audio/Video”. The message directs the user how to enable hardware acceleration and recommends contacting the system administrator, or using a different browser if it does not work.


Check the Chrome hardware acceleration settings on the user PC.

  • Verify that Use hardware acceleration when available is enabled in Chrome settings > hardware.
  • Verify the status of the Chrome gpu setting Graphics Feature Status. If the entry for Canvas states “Software only. Hardware acceleration unavailable”, the user PC requires updated graphics drivers.