Unable to Schedule Meetings

If you are unable to use the RealPresence Web Suite Services portal to schedule meetings, you may need to reconfigure your RealPresence DMA system settings.

Solution:

  • Ensure that at least one RealPresence DMA system connection is set up.
  • Verify that the connected RealPresence DMA system status is up.
  • Verify that the Owner Username entered in the RealPresence Web Suite Services Portal for the RealPresence DMA system also exists in the RealPresence DMA system.

    For information on how to create a user ID for the RealPresence DMA system, see the Polycom RealPresence DMA 7000 System Operations Guide.