Unable to View All Roster Participants

After configuring the system password, the user may be unable to view the Roster participants on the RealPresence Web Suite Experience Portal.

Solution:

  • Verify that the dial prefixes for the RealPresence DMA system are the same on the RealPresence Web Suite Services Portal and RealPresence Web Suite Experience Portal.
  • Verify that the RealPresence DMA system password configured on the RealPresence Web Suite Experience Portal is correct.