Unable to View Shared Content from Standards-Based Endpoints or Vice-Versa

When your deployment uses the Standards Connector and an end-user can't view share content, then there may be a problem with the Standards Connector configuration.

Solution:

  • Check the Standards Connector configuration and status in the RealPresence Web Suite Experience Portal administration interface.
  • Restart the Standards Connector servers or the RealPresence Web Suite Experience Portal server to resolve this problem.
    Note: When you restart both the RealPresence Web Suite portals and/or the RealPresence DMA system, you must restart the RealPresence DMA system and the RealPresence Web Suite Services Portal before you restart the RealPresence Web Suite Experience Portal. Due to the way the RealPresence Web Suite Experience Portal obtains its licensing information, if you start the RealPresence Web Suite Experience Portal first, your RealPresence Web Suite system stops working correctly.