Uploading Certificates

You must upload certificates to both the RealPresence Web Suite Services Portal and RealPresence Web Suite Experience Portal.

To establish secure, encrypted communication with users and verify the identity of the portal, you must upload the following certificates:
  • The signed public key certificate for the portal provided by the CA in response to the CSR. If the CSR was created using a third-party tool, you must first upload the associated private key.
  • Any root and intermediate certificates provided by the CA to establish the chain of trust.

For servers that require secure communication, such as the Enterprise Directory server, SMTP server, and the RealPresence DMA system, upload that server public key certificate as a trust certificate.

Note: When uploading a certificate, be sure to select the correct certificate type from the Type list to avoid possible server access problems.