Add SRV Records to the RealPresence Web Suite Services Portal

If the RealPresence Web Suite Services Portal DNS server does not point to the Enterprise Directory DNS server, you must add the SRV records of the Enterprise Directory domain controller service in the RealPresence Web Suite Services Portal DNS server before updating the LDAP settings configuration.

Procedure

  • Create an SRV record in the RealPresence Web Suite Services Portal DNS server with the following details:
    • RR Type SRV
    • SRV record format  _ldap._tcp.dc._msdcs.<AD_DOMAIN_NAME>. <TTL> <class> SRV <priority> <weight> <port> <Canonical_hostname_of_Domain_Controller>For example, if the Enterprise Directory domain controller hosting the service for domain example.com is ad_dc1.example.com, then its SRV record is as follows:_ldap._tcp.dc._msdcs.example.com. 86400 IN SRV 0 100 389 ad_dc1.example.com