Configure the RealPresence Web Suite Services Portal Using LDAP

You must configure the LDAP server connection so that all users in the Enterprise Directory are granted access to the RealPresence Web Suite Services Portal.


  1. Log in to the RealPresence Web Suite Services Portal using super admin credentials.
  2. Navigate to Settings > Core Settings > Authentication.
  3. Select LDAP in the Authentication Mode menu.
  4. Navigate to Settings > Core Settings > LDAP.
  5. Enter the following configuration settings as needed.



    Forest Root Domain

    The forest root domain name for the enterprise, for example or .


    Use this setting to establish a secure connection to the Enterprise Directory server. Upload the required webserver-trust certificates and restart the Apache Tomcat server to establish a secure connection with the Enterprise Directory server.

    This setting is optional, but recommended.


    The port number through which LDAP communicates.

    Port 636 is a Secure Port and Port 389 is a Non-secure Port.


    The user ID for the LDAP services account that has system access to the Enterprise Directory.


    The password for the LDAP services account user ID.

    Enable sub-domain search

    Use this setting if your organization has a root domain and sub-domain structure so that sub-domains can be searched.

    If you do not select this value, user searches occur only in the forest root domain.

    Enabling this option may slow search performance within Enterprise Directory.

    Integration with AD or LDAP server:
    • Supports root domain searching and all its child or sub-domain searching only if enableSubDomainSearch is set to True.
    • Supports only root domain in an AD single forest environment.
    • Does not allow WSP to search users within other trusted domains.
    • Does not support multiple trees configured in a single forest root domain. In such scenarios, only the tree root domain is configured which is same as the forest root domain.

    Use default domain for authentication

    Use this setting to select the default domain as an authentication prefix.

    Default Domain

    The name of the default domain where users are authenticated when a user ID is provided without a domain name.

  6. Click Update.