Troubleshooting Browser Issues

Sometimes, you may encounter issues while using third-party browsers. This section explains how to troubleshoot the browser issues.

Internet Explorer Issues

If scheduled meetings are not displayed in the Calendar or newly created contacts are not displayed in Contacts in Internet Explorer, press F12, select Cache, and select Always Refresh from Server.

Chrome Users Cannot Join Meeting with Audio or Video

The Chrome browser requires hardware acceleration in order to display meeting video. If it is not available, the user sees an error message stating "Cannot join the meeting with Audio/Video" when attempting to join. The message also describes how to enable hardware acceleration and advises contacting the system administrator or using a different browser if it does not work.