Troubleshooting Contacts Issues

This section explains how to troubleshoot the issues related to contacts.

Unable to Add or Search an Enterprise Directory User

If you are unable to add an Enterprise Directory user, then the LDAP is not configured properly. Have your administrator confirm the settings outlined in the Troubleshoot Issues section of the Polycom RealPresence Web Suite Administrator Guide (available at Polycom Support).

Unable to Receive Meeting Email Notifications After Scheduling

If your meeting participants do not receive their email notifications, have your administrator confirm the settings outlined in the Troubleshoot Issues section of the Polycom RealPresence Web Suite Administrator Guide (available at Polycom Support).