Troubleshooting Content Sharing Issues

This section explains how to troubleshoot content sharing issues.

Unable to Share Content between Enhanced Content and Standards-based Endpoints

Enhanced Content users cannot see content shared from standards-based endpoints or vice versa. Standards-based endpoints include:
  • Polycom® RealPresence® Group Series
  • Polycom® RealPresence® Desktop
  • Polycom® HDX

For more information on troubleshooting this issue, have your administrator confirm the settings outlined in the Troubleshooting section of the Polycom RealPresence Web Suite Administrator Guide (available at Polycom Support).