Troubleshooting Extension Issues

This section describes how to troubleshoot extension installation issues.

Using the RealPresence Web Suite Extension in Chrome Incognito Mode

You cannot add the RealPresence Web Suite Extension to your Chrome browser while incognito. However, you can use RealPresence Web Suite incognito if you first add the extension from a normal browser window and allow incognito mode.

Procedure

  1. Launch a regular Chrome browser window and start or join a meeting in the RealPresence Web Suite Experience Portal.
  2. Follow the prompts to add the RealPresence Web Suite Extension from the Google Chrome web store.
  3. Once the extension is added, open up your extension list in Chrome, verify that the extension is enabled, and allow the RealPresence Web Suite Extension to work incognito.

    Close the browser window.

  4. Launch a new browser window incognito, and restart or rejoin the meeting.