Troubleshooting Video Issues

This section describes how to troubleshoot video quality issues.

Blue Video Screen

If a blue video screen replaces your video stream, another application is using your camera. Close the application using the camera and rejoin the meeting.

Camera Silhouette Image Showing for Self-view

Seeing the camera silhouette image may indicate that another application is using the camera. Close the application using the camera and rejoin the meeting.