Device Analytics Support for Polycom Cloud Services

You can configure Polycom phones to accept commands from the cloud analytics service to perform specified operations on the device and retrieve device details.

The following device details are sent to the cloud:
  • Device Asset
  • Device Network
  • Device Diagnostics

Polycom phones send the device details to the cloud when the following occurs:

  • Phone restarts or reboots.
  • On-demand request from the cloud.
  • Device details are updated or changed.

Importing and Exporting Configurations

When you enable Device Analytics and the value is set as all or config, you can perform the following device configurations:
  • Download a configuration file to a phone from the cloud.
  • Upload the configuration of a phone to cloud.

Device Analytics isn’t supported when Polycom phones are configured with IPv6 or dual stack Ethernet configuration.

Note: For more information on Device Analytics, refer to the Polycom Device Management Service for Service Providers Administrator Guide. on the Polycom Documentation Library.