System Logs

System log files assist when troubleshooting issues.

System log files contain information about system activities and the system configuration profile. After you set up system logging, you can retrieve system log files.

The detailed technical data in the system log files can help Poly Global Services resolve problems and provide technical support for your system. Your support representative may ask you to download log archives and send them to Poly Global Services.

You must contact Poly Customer Support to obtain the template file (techsupport.cfg) that contains the parameters that configure log levels.