Call Forwarding with Skype for Business

The Skype for Business server automatically sends call forwarding functionality in-band to the phones.

When Call Forwarding is enabled on the Skype for Business server, you can override Microsoft settings using the following Polycom parameters from a provisioning server or from the Web Configuration Utility:
  • feature.forward.enable Enable or disable the call forwarding from the phone menu.
  • homeScreen.forward.enable Enable or disable call forwarding icon on the Home screen.
  • softkey.feature.forward Display or remove the Forward soft key.
In this case:
  • If call forwarding is disabled on the Microsoft server then call forward feature is also disabled on the phone and the user cannot override Polycom parameters from a provisioning server or the Web Configuration Utility. To disable call forwarding sent in-band from the Microsoft server, you must disable the settings for call forwarding and simultaneous ring on the Microsoft server.
  • To configure softkey.feature.forward parameter, you must configure feature.enhancedFeatureKeys.enabled="1" .