Upload Logs to the Skype for Business Server

To help troubleshoot phone issues for phones registered with Skype for Business, you can allow users to upload logs to the Skype for Business server from the phone or Web Configuration Utility. Users can also set log levels for the phone.

This feature is available on the Polycom phones registered with Skype for Business Server On-premises or Online and with Microsoft Lync 2013 or 2010 Server.

Logs are uploaded to the Skype for Business Server at the following location, which you can specify in the Skype for Business topology builder or at initial installation:


<LYNC_SERVER_LOG_PATH>\1-WebServices-1\DeviceUpdateLogs\Client\CELog

Polycom phones support Core File Uploads when a device crashes. The logs are uploaded to the Skype for Business server in tar.gz format. The Skype for Business server must support tar.gz format to decrypt the log file uploaded to server.