Microsoft Teams for Poly Trio Systems

You can configure the Poly Trio system to run Microsoft Teams in Shared mode with the integrated Microsoft Teams user interface. In Shared mode, users can initiate and join audio-only Teams calls and meetings.

You can set the Poly Trio system's Base Profile to Microsoft Teams from the system's Settings menu or by setting the parameter device.baseProfile to MSTeams.

Note: When you set the Poly Trio system's base profile to MSTeams, Microsoft controls the Microsoft Teams software experience and performance on the Poly Trio system. Send all feedback and queries to Microsoft.

Keep in mind that Microsoft's Teams IP Phone policies has the default, or Global, policy configured for “Personal Mode.” Poly Trio 8500 and 8800 phones support Shared Mode only. Make sure you enable your Office 365 tenant and assign a Shared Mode policy to all accounts used on Poly Trio systems. Refer to documentation provided by Microsoft for details on setting IP Phone policies.

Limitations on Poly Trio with Microsoft Teams

The following features aren't available on Poly Trio with Microsoft Teams:

  • Microsoft Teams isn't supported in on-premises deployments.
  • Poly Trio doesn't support Microsoft Teams in Personal mode.
  • The Poly Trio system in Microsoft Teams base profile doesn't support the Poly Trio Visual+ system, video calls, or content sharing.