Set Up Polycom UC Software

After you power your devices and set up the network, set up the Polycom UC Software.

The latest UC Software for Poly Trio systems registered with Microsoft deployments is available at Poly Trio on Polycom Support.

Note: To avoid placing the phone in a continuous reboot cycle, do not provision phones with UC Software from both a Microsoft server and your own provisioning server.


  1. Set up a provisioning server on your computer and create a root directory to hold all of the required UC Software, configuration files, and subdirectories. Name the directory to identify it as containing the Polycom UC Software release.

    To set up your own provisioning server, you need an XML editor, such as XML Notepad, installed on your computer. Your provisioning, or boot server must support one of the FTP, FTPS, TFTP, HTTP, or HTTPS protocols, FTP being the most common. FileZilla Server is a free FTP solution.

  2. Decide if you are provisioning your phones from Skype for Business Server or using your own provisioning server.

    Deploying UC Software in CAB file format provisions the phones and enables default feature functionality, including the automatic software update feature. However, if you want to change or customize default functionality of the phone features, you need to set up and edit Polycom UC Software configuration files on your own provisioning server and send the custom settings to the phones.

  3. Download, save, and extract UC Software to the root directory you created.
    • If you are deploying UC Software from Skype for Business Server, download the CAB file version of Polycom UC Software.
    • If you are deploying phones from your own provisioning server, download the split or combined version of Polycom UC Software in XML format.
  4. After the UC Software directory is extracted, open the folder in your root directory.
  5. Configure a Call Park Orbit Policy.

    You must configure a call park orbit policy to enable the call park feature. See Configuring Call Park on Microsoft TechNet.