Microsoft USB Audio with Poly Trio Systems

You can configure the Poly Trio 8500 or 8800 system to connect to a Mac or Windows computer or a Microsoft Surface Hub via USB and enable users to use the system as a microphone and speaker for the Lync client, Skype for Business client, Skype Rooms, or Microsoft Teams Rooms.

When you set the Poly Trio system to the MSTeams or SkypeUSB Base Profile, the Poly Trio system is automatically set as the audio device for a USB-connected device running Microsoft Teams or Skype for Business. You can use the Poly Trio system as a speaker and microphone with a Skype Room System, Microsoft Teams Room System, or Microsoft Surface Hub to answer and end calls, mute and unmute the microphones, and adjust the call volume for the USB-connected device.

Note: When you run the Skype for Business client and the Microsoft Teams client at the same time on the connected computer, the Poly Trio system cannot control call functions. For more information, refer to Microsoft Office Support.

Feature Limitations

When you set the base profile to MSTeams, users can control the mics and volume from the Poly Trio system. However, the following features and functions are not available on the Poly Trio system:
  • Answer a call
  • Call Appearance
  • Call Hold
  • Mute/unmute
When you set the Base Profile to SkypeUSB, the following features and functions are not available on the Poly Trio system:
  • Dial a number
  • Contacts
  • Meetings
  • Recent Calls
  • Meet Now
  • Automatic Gain Control (AGC)
  • Bluetooth

The Polycom Acoustic Echo Cancellation (AEC) feature is not available when the Poly Trio system is connected to Microsoft Surface Hub.