Receiving Messages with Group Paging

You can receive pages from any paging groups you’re subscribed to. By default, you’re subscribed to groups 1, 24 (designated for Priority pages), and 25 (designated for Emergency pages).

How you receive a page depends on the priority of the page and whether you are in an active call. When you receive a page, the page always plays through the speakerphone.

Note: Your system administrator must enable a phone to receive pages while in an active call.

Your system administrator can define up to 25 paging groups. Each group receives a label to identify it from the others. Example group labels are All, HR Dept, Shipping Staff, and Executives.

Each group has one of the following priorities:
  • Normal—By default, broadcasts sent to groups 1 to 23 are considered Normal broadcasts. By default, all phones can receive broadcasts sent to group 1.
  • Priority—By default, broadcasts sent to group 24 are considered Priority broadcasts. A Priority broadcast interrupts Normal broadcasts or active calls. All phones receive Priority broadcasts unless Do Not Disturb is enabled.
  • Emergency—By default, broadcasts sent to group 25 are considered Emergency broadcasts. An Emergency broadcast interrupts Normal broadcasts, Priority broadcasts, and active calls. It plays out at near maximum volume even if Do Not Disturb is enabled.

When you enable Do Not Disturb, you receive only Emergency broadcasts, and non-emergency broadcasts don’t play or display.