Set Up Polycom UC Software

After you power on your Poly Trio system and set up the network, set up the Polycom UC Software.


Make sure you have an XML editor, such as XML Notepad, installed on your computer to update the provisioning. Your provisioning or boot server must support one of the FTP, FTPS, TFTP, HTTP, or HTTPS protocols, while FTP being the most common. FileZilla Server is a free FTP solution.

You can find the latest UC Software for Poly Trio systems registered with Microsoft deployments at the Poly Trio C60 page on Polycom Support Site.
Note: To avoid placing the phone in a continuous reboot cycle, don’t provision phones with UC Software from both a Microsoft server and your own provisioning server.


  1. Set up a provisioning server on your computer and create a root directory to hold all of the required UC Software, configuration files, and subdirectories. Name the directory to identify it as containing the UC Software release.
  2. Decide if you are provisioning your phones from Skype for Business Server or using your own provisioning server.
    Deploying UC Software in CAB file format provisions the phones and enables default feature functionality, including the automatic software update feature. However, if you want to change or customize default functionality of the phone features, you need to set up and edit UC Software configuration files on your own provisioning server and send the custom settings to the phones.
  3. Download, save, and extract UC Software to the root directory you created.
    • If you are deploying UC Software from Skype for Business Server, download the CAB file version of UC Software.
    • If you are deploying phones from your own provisioning server, download the split or combined version of UC Software in XML format.
  4. After the UC Software directory is extracted, open the folder in your root directory.
  5. Configure a Call Park Orbit Policy.
    You must configure a call park orbit policy to enable the call park feature. See Configuring Call Park on Microsoft TechNet.