Recording Audio Calls

You can connect a USB flash drive to a Polycom Trio system and record audio calls onto the drive.

Recordings are stored as .wav files on the USB flash drive, and you can record up to four hours in one file. You can replay recordings on the system or on a Apple or Windows computer.

For a list of supported USB flash drives to record phone audio, see Technical Bulletin 38084: Supported USB Devices on Polycom Support.

Note: If your phone does not detect the USB device when you insert it into the USB port, the USB port on your phone may be disabled. Contact your system administrator for assistance using the USB port.