Forwarding Incoming Calls to a Contact

You can choose to forward an incoming call to a contact or forward all incoming calls to one of your contacts.

Forward an Incoming Call to a Contact

You can forward an incoming call directly to a contact without answering the call.

You cannot forward calls in this way on shared lines.

Procedure

  1. In the Incoming Call screen, tap and select Forward.
  2. From the Call Forwarding screen, enter the forwarding number, and select Forward.

Forward All Incoming Calls to a Contact

You can set up your phone to forward all incoming calls to a contact using one of the following forwarding types:
  • Always—Forwards all incoming calls.
  • No Answer—Forwards all unanswered incoming calls.
  • Busy—Forwards incoming calls when you're in a call.

For shared lines, you can only choose Always as your forwarding type; the other forwarding options are not available for shared lines.

Procedure

  1. Select Forward or navigate to Settings > Features > Forward.
  2. On the Forwarding Type Select screen, select a forwarding type.
  3. Enter a contact's number or IP address, if enabled, and select Enable.
  4. If you selected the No Answer option, enter the number of rings before the call is forwarded.
    The forwarding number or name of the contact you chose scrolls in the status bar. When you select Always as your forwarding option, the Forwarding icon image text is displayed on the line.

Disable Call Forwarding

You can disable call forwarding when you no longer want to forward your calls.

Procedure

  1. Navigate to Settings > Features > Forward.
  2. On the Forwarding Type Select screen, tap Disable Call Forwarding.