Tips for Resolving Camera Issues

If the USB camera is not working during a video call, try one of the following solutions:
  • Check that the Polycom Trio Visual+ accessory is paired and connected with the Polycom Trio system.
  • Disconnect the USB camera from the Polycom Trio Visual+ then reconnect the camera.
  • Make sure the USB camera is a supported camera, which is a Logitech Webcam C930e.
  • Contact your system administrator for additional help.