Answer Calls Automatically

You can set up Polycom Trio to automatically answer calls using the Auto Answer feature.

When enabled, the phone automatically answers all incoming calls using the speakerphone. Your system administrator sets how many times the phone rings before the call is automatically answered.

When Auto Answer is enabled and you receive an incoming call while in a call, the incoming call is not answered until you end or hold the current call.


  1. Navigate to Settings > Basic > Preferences.
  2. Select Auto Answer.
  3. Select Auto Answer SIP Calls and select Yes.
  4. Select Microphone Mute and choose Yes (the default setting) to mute the microphone for auto-answered calls.
  5. Select Video Mute and select Yes to mute the video when video calls are auto-answered.
  6. Select Save.