Managing Multiple Calls

You can manage multiple calls that are active, incoming, or held on the system.

In the Calls screen, you can view active and held calls, including conference calls. The following figure shows an active call and a held call.

Active call screen with three calls on the screen. First, an active call with Nikki Nguyen and beneath it two held calls with Levi Gains and Monica Barnes. Beneath the call information are the call controls. Top row: add, mute, and hang up. Second row: hold, transfer, and dialpad. third row: start video, present, and layout. At the bottom of the screen is the back arrow and home.

Manage a Call from the Calls Screen

From the Calls screen, you can manage a call by holding, resuming, or transferring the call.


  1. Select a call.
  2. Do one of the following:
    • Select Hold to place an active call on hold.
    • Select Resume to make a held call active.
    • Select Hang Up to end a call with a contact. You can end active calls only, so resume the held call first before ending it.
    • Select Transfer to send the call to another contact.