Conference Calls

You can initiate and manage up to 12 audio conference calls on a Polycom Trio system and place video conference calls and view video streams for video-enabled participants.

Tips for Conference Calls

When you are in a conference call, follow these tips:
  • Mute your microphone when you are not speaking, especially in noisy environments.
  • Avoid tapping or rustling papers near the microphone.
  • Speak in your normal voice without shouting.

Initiating Conference Call

You can initiate a conference call with up to four contacts, and you can hold, resume, or split a conference call.

While the system can manage up to 12 conference calls, you can have only one active conference call in progress with numerous other conference calls on hold.

If your system administrator enables the Conference Management feature on your phone, you can manage each participant in the call. With the Conference Management feature, you can mute, hold, and remove individual participants in a conference call.

Initiate a Conference Call

You can initiate a conference by adding a contact during an active call and joining the contacts into a conference call.

Procedure

  1. Call a contact.
  2. After the contact answers, tap Add .
  3. Enter another contact's number or select a contact from Contacts or Recent Calls.
    The contact is added to the conference call after answering.

Merge Calls into a Conference Call

You can merge an active call and a held call to initiate a conference call.

Procedure

  1. In the Calls screen, tap a held call.
  2. Tap Merge .
    The held call is merged with the active call and a conference call is initiated.

Add Participants to a Conference Call

You can add up to four contacts to a conference call.

Procedure

  1. During a conference call, tap Add Participants.
  2. Enter a contact's number or select a contact from Contacts or Recent Calls and select Dial.
    The contact is added to the call after answering.

End a Conference Call

By default, when you end a conference call, your connection to the call ends and the other participants in the conference remain in the call.

However, your system administrator can set up your phone so that all connections terminate when you end a conference call.

Procedure

  • During a conference call, select Hang Up .

Hold a Conference Call

When you place a conference call on hold, you place all conference participants on hold.

Procedure

  • Select Hold .

Resume a Conference Call

Resuming a held conference call enables all participants to hear the audio of everyone on the call.

Procedure

  • Select Resume .

Mute a Conference Participant

If your system administrator has enabled the Conference Management feature, you can mute individual participants in a conference call.

Procedure

  1. During a conference call, select a participant.
  2. Tap Mute .
    The muted participant can hear everyone, but no one can hear the muted participant.

Remove a Conference Participant

If your system administrator has enabled the Conference Management feature, you can remove individual participants from a conference call.

Procedure

  1. During a conference call, select a conference participant.
  2. Tap Hang Up .
    The participant is removed from the conference call.