Control Where Audio Plays

When your Polycom Trio system is paired with a Polycom Trio Visual+, Trio VisualPro or RealPresence Group Series system, you can have audio play from the Polycom Trio system speakers or from the paired device’s monitor(s) or external speakers.

Note: If you have a Polycom® EagleEye™ Acoustic camera connected to your paired Trio VisualPro or RealPresence Group Series system, Polycom recommends using your Polycom Trio system for audio.

Procedure

  1. Navigate to Settings > Basic > Preferences.
  2. Select Audio Output and choose one of the following options:
    • Phone speakers: Audio plays on the system only.
    • TV speakers: Audio plays on the paired device’s connected monitor(s) or external speakers.
    • Automatic - based on call type: The system automatically chooses where to play audio based on the call type. The Polycom Trio system is used for audio calls, while the paired device is used for video calls.
    You can toggle this setting while in a call.