BroadSoft Server-Based Call Forwarding

To enable server-based call forwarding, you must enable the feature on both the server and the registered phone.

If you enable server-based call forwarding on one registration, other registrations are not affected.

The following conditions apply for server-based call forwarding:
  • If server-based call forwarding is enabled, but inactive, when a user presses the Forward soft key, the ‘moving arrow' icon does not display on the phone and incoming calls are not forwarded.

The call server uses the Diversion field with a SIP header to inform the phone of a call's history. For example, when you enable call forwarding, the Diversion header allows the receiving phone to indicate who the call was from, and the phone number it was forwarded from.