Call Transfer

The call transfer feature enables users to transfer an existing active call to a third-party address.

You can configure the call transfer feature and set the default transfer type.

Users can perform the following types of call transfers:
  • Blind Transfer—Users complete a call transfer without speaking with the other party first.
  • Consultative Transfer—Users speak with the other party before completing the transfer.

    By default, users can complete a call transfer without waiting for the other party to answer the call first, which is a Blind Transfer. In this case, Party A can transfer Party B's call to Party C before Party C answers the transferred call. You can disable the blind transfer feature so that users must wait for the other party to answer before completing the transfer.