SIP-B Automatic Call Distribution

SIP-B Automatic Call Distribution enables you to use VVX business media phones and VVX business IP phones in a call center agent/supervisor role on a supported call server.

This feature supports ACD agent availability, which depends on support from a SIP server.

You can view or hide the menu items on the Automatic Call Distribution (ACD) menus. You can configure the phone to hide or display the ACD soft keys such as ASignIN or ASignOut, and Available.