Dial Pad Issues

The following table describes possible solutions to issues with the dial pad.

Issues

Possible Solutions

The dial pad does not work.

If the dial pad on your phone does not respond, do one of the following:
  • Check for a response from other feature keys.
  • Place a call to the phone from a known working telephone. Check for display updates.
  • On the phone, go to Menu > System Status > Server Status to check if the telephone is correctly registered to the server.
  • On the phone, go to Menu > System Status > Network Statistics. Scroll down to see whether LAN port shows Active or Inactive.

Check the termination at the switch or hub end of the network LAN cable. Ensure that the switch/hub port that is connected to the telephone is operational.