Licensed Feature Issues

The following table describes issues for features that require a license.

Issue

Possible Solutions

Voice Quality Monitoring or H.323 is not available on the phone.

If you cannot access features, check your licenses on the phone by navigating to Menu > Status > Licenses.

  • You require a license key to activate the VQMon feature on the following VVX business media phones: 101, 201, 300, 301, 310, 311, 400, 401, 410, 411. The following phones do not require a license key to activate the VQMon feature: 500, 600, 1500, Polycom Trio.
  • You require a license key to activate the VQMon feature on the following VVX business IP phones: 150, 250, 350, and 450.
  • You need a license to use H.323 on VVX 1500. You do not need a license to use H.323 on the VVX 500/501, 600/601. Note that H.323 is not supported on VVX 300/301, 310/311, 400/401, 410/411, and SoundStructure VOIP Interface.

If your phone is not installed with UC Software version 4.0.0 or later, you also require a license for conference management, corporate directory, and call recording.