Screen and System Access Issues

The following table describes possible solutions to screen and system access issues.

Issue

Possible solution

There is no response from feature key presses.

If your phone keys do not respond to presses:
  • Press the keys more slowly.
  • Check to see whether or not the key has been mapped to a different function or disabled.
  • Make a call to the phone to check for inbound call display and ringing. If successful, try to press feature keys while a call is active to access a directory or buddy status.
  • On the phone, go to Navigate to Menu > Status > Lines to confirm the line is actively registered to the call server.

Reboot the phone to attempt re-registration to the call server.

The display shows the message Network Link is Down.

This message displays when the LAN cable is not properly connected. Do one of the following:
  • Check the termination at the switch or hub end of the network LAN cable.
  • Check that the switch or hub is operational (flashing link/status lights).
  • On the phone, go to Menu > Status > Network. Scroll down to verify that the LAN is active.
  • Ping the phone from a computer.

Reboot the phone to attempt re-registration to the call server. Navigate to Menu > Settings > Advanced > Reboot Phone).