Wireless Handset Software Upgrade Issues

If any wireless handset fails to update its software, the base station retries pushing the update to the wireless handset three times before moving to the next registered handset.

If the base station or wireless handset fails to update or restarts during the update process, the base station or wireless handset restarts with the previous software version.

Try the following solutions if the base station or any of the wireless handsets fail to update:
  • Manually update the wireless handset software.
  • Restart the base station, then pair the base station with the VVX business media phone again.
  • To restart the base station, using a paper clip, press and hold the Reset button on the back of the base station for five seconds.
  • After the software process is complete for all registered wireless handsets, unregister and register any wireless handsets that failed to update.

If the base station fails to pair with the VVX business media phone after successfully updating, you need to repair the base station with the phone manually.