Mapping Internal Key Functions

A complete list of internal key functions for enhanced feature keys and hard key mappings is shown in the table Key Labels and Internal Functions.

Note the following guidelines:
  • The Function value is case sensitive.
  • Some functions are dependent on call state. Generally, if the soft key displays on a call screen, the soft key function is executable.
  • Some functions depend on the feature being enabled. For example, the BuddyStatus and MyStatus soft keys require the presence feature to be enabled.
  • Hard key remappings do not require the enhanced feature key feature to be enabled. This includes the speed dial function on older platforms. On newer platforms, use line key functions.

The table below shows only line1 to line 6 functions.

Table 1. Key Labels and Internal Functions

Function

Description

Notes

ACDAvailable

Status for Automatic Call Distribution when available.

ACDLogin

Login to Automatic Call Distribution.

ACDLogout

Logout from Automatic Call Distribution.

ACDUnavailable

Status for Automatic Call Distribution when unavailable.

Answer

Answer an incoming call.

Call screen only

Applications

Main Browser

ArrowDown

Move arrow down

ArrowLeft

Move arrow left

ArrowRight

Move arrow right

ArrowUp

Move arrow up

BargeIn

Barge In to show appearances, Barge In

Call screen only

BuddyStatus

Status of the contacts added to Buddy list.

Callers

Displays the list of callers.

CallList

Displays the call logs.

CallPark

Park an active call.

Call screen only

CallPickup

Call pick-up on the phone.

Call screen only

Conference

Begin a conference call.

Call screen only

Delete

Delete the selected item.

Dialpad0

Dialpad 0

Dialpad1

Dialpad 1

Dialpad2

Dialpad 2

Dialpad3

Dialpad 3

Dialpad4

Dialpad 4

Dialpad5

Dialpad 5

Dialpad6

Dialpad 6

Dialpad7

Dialpad 7

Dialpad8

Dialpad 8

Dialpad9

Dialpad 9

DialpadPound

Dialpad pound sign

DialpadStar

Dialpad star sign

DialpadURL

Navigate to a specific address or location.

Call screen only

DirectedPickup

Directed call pick-up on the phone.

Call screen only

Directories

Displays the directory items.

Divert

Forward a call.

DoNotDisturb

Do Not Disturb menu

EnterRecord

Enter a call record.

Call screen only

Exit

Exit existing menu.

Menu only

GroupPickup

Group call pick-up on the phone.

Handsfree

Use handsfree

Headset

Use headset

Desktop phones only

Hold

Toggle hold

Join

Joins a call to an active call to make a conference.

Call screen only

LCR

Last Call Return

Line1

Line Key 1

Line2

Line Key 2

Line3

Line Key 3

Line4

Line Key 4

Line5

Line Key 5

Line6

Line Key 6

ListenMode

Turn on speaker to listen only.

LockPhone

Lock the phone.

Menu

Displays the main menu.

Messages

Messages menu

MicMute

Mute the microphone.

MyStatus

View my status.

NewCall

Place a new call.

Call screen only

Null

Do nothing

Offline

Offline for presence

Page

Group Paging

ParkedPickup

Specifies how the phone performs a parked call pick-up.

Call screen only

QuickSetup

Quick Setup feature

Call screen only

Redial

Redial the last dialed number.

Call screen only

Select

Select an item.

ServerACDAgentAvailable

Status for server-based Automatic Call Distribution agent when available.

ServerACDAgentUnavailable

Status for server-based Automatic Call Distribution agent when unavailable.

ServerACDSignIn

Login to a server-based Automatic Call Distribution.

ServerACDSignOut

Logout from a server-based Automatic Call Distribution.

Setup

Settings menu

Silence

Silence the call ringer.

Call screen only

SoftKey1

SoftKey 1

SoftKey2

SoftKey 2

SoftKey3

SoftKey 3

SoftKey4

SoftKey 4

Softkey5

Softkey 5

SpeedDial

Place a call to a number assigned to the SpeedDial.

Split

Split a conference call.

Call screen only

Talk

Push-to-Talk

Transfer

Transfer a call

Call screen only

Video

Enables the video in a call.

Polycom VVX 500/501, 600/601, and 1500 business media phones.

VolDown

Set volume down

VolUp

Set volume up