Use the following example configuration to automatically transfer an active call to a BroadSoft voicemail.

In this example, *55 is the star code for BroadSoft voicemail, and 8545 is the extension of the voicemail line the call transfers to. The exact star code to transfer the active call to voicemail depends on your call server.

Enabling the parameter softkey.1.use.active causes the soft key to display when a call becomes active on the line. When you press the soft key—labeled VMail in this example—the call is placed on hold and automatically transferred to a BroadSoft voicemail.


  1. Update the configuration file as follows:
    • softkey.1.label="VMail"
    • softkey.1.action="$FTransfer$$Cpause1$$FDialpadStar$$FDialpad5$$FDialpad5$$FDialpad8$$FDialpad5$$FDialpad4$$FDialpad5$$FSoftKey1$"
    • softkey.1.enable="1"
    • softkey.1.use.active="1"
  2. Reboot the phone.

    When an incoming call connects and becomes active, the VMail soft key displays.