Centralized Call Recording

This feature enables users to record audio and video calls and control call recording directly from phones registered with BroadSoft BroadWorks r20 server.

Users can manage recorded audio and video files on a third-party call recording server.

By default, far-side participants are not alerted when calls are being recorded. The BroadWorks r20server provides administrators with the option to enable an announcement to play at the beginning of a call when a call is being recorded. If a call recorded is in progress when the call is transferred, the recording continues for the new call.

Note: You can record calls using a central server or locally using the phone's USB call recording feature - you cannot use both at the same time. By default, both features are disabled. If you enable one call recording feature, ensure that the other is disabled. Use either centralized or the local call recording; do not use both.