System Logs

System log files can assist when troubleshooting issues.

System log files contain information about system activities and the system configuration profile. After setting up system logging, you can retrieve a system log file.

The detailed technical data in the system log files can help Polycom Global Services resolve problems and provide technical support for your system. In such a situation, your support representative may ask you to download log archives and send them to Polycom Global Services.

You must contact Polycom Customer Support to obtain the template file techsupport.cfg containing parameters that configure log levels.