Device Analytics Support for PDMS-SP

You can configure VVX phones to accept command from analytics service in cloud to do operations on device and retrieve device details.

Note: Polycom VVX 1500 business media phone and SoundStructure VoIP Interface phone don’t support Device Analytics feature.
The following device details are sent to the cloud:
  • Device Asset
  • Device Network
  • Device Diagnostics

VVX phones send the device details to the cloud when the following occurs:

  • Phone restarts or reboots.
  • On-demand request from the cloud.
  • Device details are updated or changed.

Import and Export Configuration

When you enable Device Analytics and value is set as all or config, you can perform the following for device configuration:
  • Download a configuration file to a phone from the cloud.
  • Upload the configuration of a phone to cloud.
Note: For more information on Device Analytics, refer Polycom Device Management Service for Service Providers Administrator Guide.