Device Details Sent to the Cloud

The following device details are sent to the cloud.
  • Device Asset Details

    The device asset includes details for a Primary device, Secondary device, and SIP service. A primary device consists of VVX phones, and a secondary device consists of Bluetooth headsets, USB headsets, VVX Expansion Modules, VVX Camera, EagleEye Mini USB Camera and, a PC port.

    When you enable the device analytics, the phone sends the following primary device details to the cloud:
    • Manufacturer
    • Product Family
    • Power Source
    • MAC Address
    • PCS Number
    • PCS Account Code
    • Region Code
    • Version Information
    • Hardware Model
    • Hardware Revision
    • Hardware Part number
    • Serial Number
    • Offset GMT
    • Reboot Type
    • Wifi Mac Address
    • Software Release
    • Upload Time
    • Updater Version
    When you connect a secondary device to the VVX phone, enable device analytics, da.supported.services value is set as all or sdi, the secondary device are send to the cloud. The following lists six secondary devices and the device details they send to the cloud:
    Table 1. Secondary Device Details
    Bluetooth Headset USB Headset Expansion Module PC Port Polycom VVX Camera Polycom EagleEye Mini USB Camera
    • Connection Type
    • Peripheral Type
    • Display Name
    • Bluetooth Address
    • Display Name
    • Connection Type
    • Peripheral Type
    • Power Source
    • Display Name
    • Connection Type
    • Serial Number
    • Peripheral Type
    • Mac Address
    • Display Name
    • PC Port Status
    • PC Port Speed
    • PC Port Mode
    • Connection Type
    • Peripheral Type
    • Serial Number
    • Connection Type
    • Display Name
    • Peripheral Type
    • Power Source
    • Software Version
    • Connection Type
    • Display Name
    • Peripheral Type
    • Power Source
    • Software Version
    • Serial Number
  • Service Details

    When you enable Device Analytics and da.supported.services value is set as all or service, the following lists the SIP service details sent to the cloud:

    • Registration Type
    • SIP Server Address
    • SIP User Registration Address
    • SIP User ID
    • Transport Protocol
    • SIP Port
    • Outbound Proxy Address
    • Outbound Proxy Transport Protocol
    • Outbound Proxy Port
    • Line Type
    • Display Name
    • Registration Status
    • Registration Refresh Time
    • Registration Failure Reason
    • Server Platform
    • Registration Line Index
  • Device Network Details

    Phone sends Network Information when network comes up or when there’s a change in network parameter.

    Network Information for Ethernet is passed to the cloud when phone is idle. Network Information for Wi-Fi is passed to the cloud anytime.

    When you enable Device Analytics and da.supported.services value is set as all or ni the following device network details for Ethernet are sent the cloud:
    • Connection Type
    • IPv4 Address
    • IPv4 Subnet
    • IPv4 Gateway
    • VLAN
    • IPv4 Address Source
    • IPv6 Global Address
    • Interface Name
    • IPv6 Address Source
    • IPv6 Link Local Address
    • IPv6 ULA
    • DNS Primary Address
    • DNS Alternative Address
    • DNS Domain
    • Connection Speed
    • PC Port Status
    • LLDP Status
    • LLDP Neighbors
    • LLDP Location Information
    • CDP Status
    • 802.1x Status
    • NTP Server
    • EAP Method
    • Provisioning Protocol
    • Connection Mode
    When VVX phone is connected to a wireless network, the following network details for the wireless network are sent to the cloud:
    • IPv4 Subnet
    • Upload Time
    • Version Information
    • Wifi Channel
    • Connection Type
    • Regulatory Domain
    • IPv4 Address
    • IPv4 Gateway
    • DNS Primary Address
    • DNS Alternative Address
    • SSID
    • Signal Strength
    • Interface Name
    • IPv4 Address Source
    • DNS Domain
    • EAP Method
    • Provisioning Protocol
    • Wifi Status
    • MIC Error Count
    • EAP Error Count
    • NTP Server
  • Call Experience Details

    When you enable Device Analytics on your phone, da.supported.services value is set as all or vqmon, along with the dependent features Voice Quality Monitoring Reports (vqmon) and RTP Control Protocol Extended Reports (RTCP XR), the phone sends the following details of Voice Quality Monitoring Reports to the cloud during and after the end of each call:

    • Voice Quality Report Type
    • Start/Stop Timestamps
    • Jitter Buffer
    • Packet Loss
    • Session Description
    • Burst Gap Loss
    • Quality Estimate
    • Signal Metrics
    • Delay Metrics
    • Remote Tag
    • Local Tag
    • Call-ID
  • Call Data Record (CDR)

    When the phone ends an active call and da.supported.services value is set as all or cdr, the following details call summary details are sent to the cloud:

    • User
    • Remote Party
    • Call Direction
    • Disconnect Information
    • Start Time
    • Call Duration
    • Protocol Type
    • Call Rate
    • Call ID
    • Remote Tag
    • Local Tag