Power and Startup Issues

The following table describes possible solutions to power and startup issues.

Power or Startup Issue

Possible Solutions:

The phone has power issues or the phone has no power.

Determine whether the problem is caused by the phone, the AC outlet, or the PoE switch. Do one of the following:
  • Verify that no lights appear on the unit when it is powered up.
  • Check to see if the phone is properly plugged into a functional AC outlet.
  • Make sure that the phone is not plugged into an outlet controlled by a light switch that is turned off.
  • If the phone is plugged into a power strip, try plugging directly into a wall outlet instead.

The phone does not boot.

If the phone does not boot, there may be a corrupt or invalid firmware image or configuration on the phone:
  • Ensure that the provisioning server is accessible on the network and a valid software load and valid configuration files are available.
  • Ensure that the phone is configured with the correct address for the provisioning server on the network.