Send Diagnostic Logs from the Web Configuration Utility

To help troubleshoot issues, you can send diagnostic logs from the Web Configuration Utility.

This option is available when logged in as Administrator or User.

Procedure

  1. Enter the IP address of the phone into a web browser and log in as Administrator or User.
  2. Go to Diagnostics > Upload Logs.

    Files are uploaded as plain text.

  3. View upload URLs at Skype for Business Status > Skype for Business Parameters:
    • Update Server Internal URL for on-premises deployments
    • Update Server External URL online deployments.If the log upload is successful, the phone displays a message that the upload was successful.If the log upload fails, the phone displays a message that the log upload failed.