Microsoft Exchange Integration

If you have a Skype for Business, Office 365, Lync Server 2010 or 2013 deployment, you can integrate with Microsoft Exchange Server.

You can set up visual voicemail, call log synchronization, Outlook contact search, and Skype for Business Address Book Service (ABS) adaptive search. Each of these features is enabled by default on Polycom phones registered with Skype for Business.


If your Polycom phones are configured with G.722 and users find that they do not hear audio when retrieving voicemail from the Microsoft Skype for Business Server, you need to make the following changes to parameters in the site.cfg template file:

  • Change voice.codecPref.G7221.24kbps from 0 to 5.
  • Change voice.codecPref.G7221.32kbps from 5 to 0.
  • Add voice.audioProfile.G7221.24kbps.payloadType and set it to 112.
After the phone is connected with the Exchange Server, you can:
  • Verify the status of Exchange Server services on each phone.
  • View the status of each service in the Web Configuration Utility.