User Log Upload

To help troubleshoot user issues, administrators can enable or disable for users the ability to upload diagnostic logs from the phone or Web Configuration Utility and set log levels from the phone.

This feature is available on the Polycom phones registered with Skype for Business Server on-premises or online and with Microsoft Lync 2013 or 2010 Server.

Logs are uploaded to the Skype for Business Server at the following location which you can specify in the Skype for Business topology builder or at initial installation:




<LYNC_SERVER_LOG_PATH>\1-WebServices-1\DeviceUpdateLogs\Client\CELog

User instructions on uploading log files from the phone or Web Configuration Utility are detailed in the latest user guide for your phone model on the Polycom Documentation Library.

VVX business media phone supports Core File Upload when device crashes. The logs are uploaded to Skype for Business server in tar.gz format. The Skype for Business server must support tar.gz format to decrypt the log file uploaded to server.