Troubleshoot Pairing Your Phone with Your Computer

If you are having trouble pairing your VVX phone with your computer, make sure the Ethernet cable is plugged into the PC port on the phone.

If the Ethernet cable is connected properly and a warning message that the phone was unable to pair continues to display, ensure that Polycom BToE Connector is an allowed program in your system's firewall on your computer.


  1. Navigate to Start > Control Panel > System and Security > Windows Firewall > Allow a program through Windows Firewall.
  2. Click Change Settings.
  3. Search for Polycom BToE Connector in the list of applications and click the check boxes for Domain, Home/Work, and Public networks.

  4. Click OK.